How to book
The easiest way to book your flights is by using our website.
- Check availability
Go to the ‘book a flight’ box on the left hand side of our home page, fill in your basic travel information, and click ‘continue’.
- Choose your flight
Choose your preferred flight from those available. The price of each flight is displayed at the right hand side.
- Fill in your details
Please fill in the details of those flying, ensuring that the details given match those within official photo identification documents.
- Make a payment
To finalise your booking, make a payment using a credit or debit card. If you prefer to use an alternative method of payment then please contact our head office.
Bookings can be made by the following methods:
Phone: +254 (0) 20 3535305/ +254 (0) 720 607 607/ (Head Office); +254 (0) 702 305 305/+254 (0) 711 305 305/ +254 (0) 714 305 305 (JKIA); +254 (0) 704 305 305/ +254 (0) 706 305 305 (Wilson Airport)
Our flights are available through a network of booking agents
We accept most forms of payment including:
Mpesa: Paybill 600400
Credit or Debit card
we accept credit or debit card, mpesa and cash
Subscribers of MTN Uganda can pay using these instructions
Changing or cancelling a booking
Depending on the specific fare rules of the ticket, we are able to refund for cancellations within the same day of making the original booking except when booked on the day of departure. Please note a cancellation can only be processed up to 8 hours prior to the flight’s scheduled departure time. Refunds include taxes and charges but exclude any credit card fee and cancellation fee (per passenger).
Tickets once issued are non refundable
- Change of passenger name is not permitted
- Change of destination is not permitted
- Change of date is permitted up to 3 hours prior to departure at a cost of depending on the fare paid
In the instance of cancellation due to a death in the family (immediate family: parent, sibling, or child), we will do our best to offer a full refund.
All claims must be submitted with a copy of the death certificate to our head office see our contacts for details